FAQs

Products

1. Sell out?
What if the item I’m interested in is no longer available in my size? New items can be sold out rather quickly, but we may get more soon! Please contact our customer service department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

2.Why the color of the received product is a little different from what I saw online?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite product, we hope you can keep clothing. We will give you a promotion code as compensation for future purchases. However, we will try our best to avoid the matter happens.

3.Any store locations?
We just do the business online.

4.How do I use a discount code?
If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.

5.Need to change something on my order, how can I do that?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once the parcel was processed and sent to the post office, we will be unable to make any changes.

6.Can I get more information on a product?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes sizing, a detailed description, and most importantly, plenty of images.If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

Payment

1.How do I pay for my order?
We can only accept PayPal and credit card as our secure payment method. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.

2.What currencies can I pay?
We are able to accept all kinds of currency at the moment.

Shipping

1.Do you ship worldwide?

Yes, we ship worldwide and free shipping if your order amount is more than 59 USD.

2.Where you ship goods from?

Normally we ship the goods from China. meanwhile, we have also a warehouse in California. It depends on the situation of the warehouse.

3.When will my order ship?

Most orders ship within 3-5 business days of purchase. Shipping times may vary due to the availability of merchandise.

4.Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact our Customer Service Department.

5.Will I Have To Pay International Taxes & Duties?

There is always no extra Custom fee. But the recipient will be fully responsible for the charges if there are any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages. We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay the delivery of some packages.

6.Verification of shipping.

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly. When specifying shipping address information, be sure to check that the zip code, city, and state are correct. If according to the delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.

7.The tracking of your parcel is online traceable.

After your order is shipped out, a confirmation email with an online tracking number and link will be sent to you. The tracking will be valid for your check within 48 hours after you receive the email.